Returns
What is your returns policy?
You can view our full returns policy here.
How do I return an item?
We have made returning an item to us super easy. Click here to start your return now!
How will I know if you have received my return?
You can get updates on your return in multiple ways. You can log into your My Account and if your return has been received and processed it will show here (you need to have ordered and created an account for it to show here). Alternatively, we will ...
How do I find my Order ID to return my parcel?
You can find your order ID on our Order Confirmation email. Alternatively, you can log into My Account and find the details there.
How long is my warranty?
We offer the below warranty periods: Olixar branded products offer a 2-year warranty. Whitestone branded products offer a lifetime warranty with Whitestone and you can register your warranty with them here. However, you are able to return these ...
Can I return a product if I do not have the packaging?
If unwanted, unfortunately, we cannot refund, replace or exchange products if the seal/packaging has been disposed of, broken or opened. If the item has a fault then please do fill out our returns form stating the reasons ensuring that your ...
Can I get an exchange on my order?
Yes, you can return your item for an exchange. Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it ...
Will you refund my returns delivery cost if I return an item back to you?
We will refund your returns delivery cost if the item you are returning is faulty or not as described. If the item is unwanted then you will have to cover the cost of return. Need more info? Please see our full Returns Policy here.
How do I find my Product ID to return my parcel?
You can find your Product ID in your Order Confirmation email or if you ordered through your account you can find details of your orders in My Account here. Alternatively, you can find this at the bottom of the product page under "Key Details".