Why have you taken my money but not shipped my order?
We take payment once orders are placed on our website, this is to help reserve stock for immediate despatch. Your order is placed onto a backorder list and is processed the same day the stock becomes available.
Estimated dates of arrival for our products can be seen in realtime on all of our product pages; just above the "add to basket" button.
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When will an item be back in stock?
We are talking to our suppliers constantly to get stock as fast as possible! We update our website with up-to-date stock messages as soon as we get an update from our suppliers. To make sure you do not miss out we would suggest you reserve your ...
My item is out of stock what can I do?
If your order has not yet been dispatched, simply contact our support team, ensuring that you include your order ID and the desired changes and we will get this sorted for you.
Can I get an exchange on my order?
Yes, you can return your item for an exchange. Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it ...
Can I change or cancel my order?
Our customers want their orders fast. So we have to process your orders even faster! If your order has been shipped or started the process then we are super sorry that we will not be able to change or cancel your order. You can check the status of ...
How can I track my order?
If you have signed up for an account: Simply visit My Account and from here you can track the status of any order. If you checked out as a Guest: You can quickly track the status of your order on the "Track My Order" page. All you will need is your ...